I think it's great how companies today put manuals online for their products. I can't tell you how many times that I've lost the manual for something and gone to the well that is the Web to find some information.
That said, there is a right way and wrong way to publish information to the Web. The wrong way has been clearly illustrated by those vacuum geniuses, Dyson. Check out the link: Dyson PDF Mistake.
Now, I don't know how many of you would really care about this error, but it doesn't look good (on many levels) to have a print-ready copy of a PDF with full bleeds and crop marks on your website for the average customer to run into. Sure, you could go to any printing house and make your own suave looking copy of the manual (in bulk, no one-offs for trimming) with that PDF, but that one "benefit" really outweighs how much of a turn-off this is. If I try to print that out from my home computer, the information that I want will be reduced in size because of all of that extra bleed/trim. It would be an incredibly easy thing to correct. Ugly, just ugly carelessness. Tsk Tsk, Dyson.
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